Andrew Kyriacou’s selling tips during COVID-19

Archive for April 2020

Andrew Kyriacou’s selling tips during COVID-19

With restrictions on opens and auctions Andrew Kyriacou from Xsell Property is thankful he and his team have had the RESO – real estate sales online – platform up and running for more than six months.

Hear more about how RESO has kept Andrew selling…

Anthony Kyriacou from Xsell Property

Q: How do you use technology and how have you approached the last couple of weeks?

A: I’m one who has always been an advocate of technology. Anything that I can leverage time with I’m a big fan of.

Q: When did you start using RESO and how has that helped you saving time and serving your customers?

A: I’ve been using RESO now for about six months and for me what was critical, it’s not about saving my time and making life easier for us in our procedures but also for the client as well. We want to try and make things as easy as possible for everyone.

Q: How have you found the technology? Is it user-friendly?

A: I’ll give you a recent example. Several weeks ago I was selling a property and one person was actually working in the mines, so you can imagine you’re restricted to the facilities there. So, all you have to do is press the link, the buyer fills in a few details, submit – there you go. You can show those reports to the vendor, so it’s very simple.

Q: With restrictions on opens and auctions, how has RESO made your processes easier?

A: What I’m seeing out there is a lot of buyers struggling in terms of the processes, given what’s happening in the last few weeks. So, for us, because we’ve embraced this technology early, I wouldn’t say business as usual but we’re still able to conduct deals and help out clients as comfortably as possible.

Q: How have you found business? Are people still looking to sell?

A: Just like people need to shop for groceries there’s no exception for real estate. People need to buy and sell all the time due to their specific scenario. So, we’re making life easier by using online platforms like Docusign, Virtual Tours, Facebook Live and RESO.

Q: How does RESO help you streamline your services?

A: What I like about RESO is its user friendly with other platforms. For example, when they’re putting their offer in using the RESO platform, one button and it straight away goes into REI forms and your contract is formulated. It is absolutely a lifesaver.

Q: In the current circumstances, what would business be like without RESO?

A: In the current climate we’re in, if I wasn’t using RESO we would not be productive at all. Remembering we are solution providers to the vendors problem and RESO certainly helps facilitate that.

How digital innovation in real estate makes buying and selling more secure

This is an article published in Domain on Tuesday, April 7, 2020

Written by KATE FARELLY

The changes forced on real estate agents by the government’s COVID-19 social distancing measures have led to a mammoth uptake of proptech in a bid to keep business afloat.

“The virus has accelerated agents’ adoption of some of this technology and it’s made a lot of businesses realise they’ve been overly dependent on legacy systems,” says Kylie Davis, founder of the recently formed Proptech Association Australia.

“[These systems] don’t allow them the flexibility to let their staff work from home and those agents have been scrambling for new options.”

Davis says many proptech (property technology) options are already well-tested and offer highly functional solutions that make processes for buying, selling and leasing more robust and secure. 

“The benefits to sellers, buyers, landlords and tenants are light years ahead of what the old manual system can do,” Davis says. 

Stephen Venn, principal of Harcourts VennMillar in Adelaide, was an early adopter of Reso, an online sales platform that records the entire transaction including every buyer and every offer, making it independently auditable. 

Stephen Venn

He also uses Openn to conduct online auctions and says there’s no question these platforms enhance his business processes.

“We started using them before we were forced to and the take-up from buyers has been quite positive, particularly now when they expect agents to be doing everything online.”

Ray White Carrum Downs BDM Victoria Cox started using Forms Live four months ago and recently incorporated DocuSign to better adhere to social distancing guidelines.

“We saw that was the way the world was going anyway and it integrates with our CRM,” Cox says. “It’s a lot faster and easier to get things done and we can make changes from wherever we are. We’re not dealing with paperwork and we’ve cut out those waiting days.”

Sydney-based agent Max Wagschall of The Agency Lower North Shore is happily working from home using Realtair, a digital platform managing the sales process from appraisal to settlement.

“Some agents have come unstuck because they didn’t have systems in place but there’s nothing really holding me back in terms of what I can do for clients and I can continue the workload I was operating at [pre-COVID-19],” he said.

National operations manager for First National Ed Atkinson says he aims to provide members with as many services as possible so they can continue conducting business. 

Atkinson has built First National Hyperlocal, a platform that enables single-click marketing within a certain kilometre radius of any given listing. With buyers stuck at home, his software ensures agent listings find an audience via property portals like Domain and social media platforms. 

“Every week we’ve been publishing out to our network and we’ve got agents that are absolutely smashing it right now, aided by proptech,” he says.

Davis believes anything that adds transparency to real estate transactions and makes the process faster and easier is a good thing.

“When this is all over, anyone who goes back to the old ways of doing business needs their head read,” she says.

Online platforms help real estate agents adapt to new rules

This is an article published in InDaily on Monday, March 30, 2020

Written by Jessica Bassano

Interest in an Adelaide-based online real estate platform that reduces the need for face-to-face interactions between agents and clients is skyrocketing as the latest COVID-19 restrictions force the industry to rely on digital services.

The surge of interest follows last week’s federally imposed ban on in-room and onsite auctions as well as open inspections, which dramatically changes the way Australians buy and sell houses.

While digital platform Real Estate Sale Online (RESO) has experienced steady growth since launching almost 12 months ago, RESO CEO Kate Chalk said interest in the software had doubled in the past fortnight.

She said the platform had already been adopted by 428 agents across Australia, with about 1085 houses uploaded to the software from agencies such as Ray White, Harcourts and First National.

“Agents used to have to drive around and get contracts and while they might get an offer via email they still had to go get the contract signed up,” Chalk said.

“RESO is digitising the transaction process.

“But it doesn’t take away the human interaction. It just means the agent, vendor and buyer don’t need to be in the same room as one another because the whole process can be done from start to finish with everyone sitting in their individual homes.”

The platform is among a number of tools real estate agents are adopting so they can continue selling properties despite COVID-19 restrictions. Other digital platforms being adopted include live streaming sites Auction Now, GAVL and Facebook Live as well as video conferencing software Zoom Video Communications and Google Hangout.

Ray White Norwood last week brought forward seven auctions to Wednesday ahead of the new government restrictions banning traditional auctions and open inspections from Thursday. The company is now looking at several digital options to bring future auctions online.

Ray White SA Chief Auctioneer John Morris said adapting to digital platforms would allow the business to continue with auctions in spite of the restrictions.

“When Scott Morrison gave his press release, everyone sat panicked in our industry. But we got down to work and began looking at alternative ways to work – online portals, off-site bidding, remote bidding, all of that sort of thing,” he said.

“There is always opportunity in adversity.”

RESO was developed for property sales including private, pre and post auction and best offer by and can be used for single or multiple offers.

Chalk said the platform streamlined all of the paperwork associated with buying a property, pulling  it all into the one place.

“Agents who use the RESO platform can upload a property in a matter of minutes and provide buyers 24/7 access to the registration, offer and contract process,” she said.

Chalk said not only did this save real estate agents between five and nine hours of work per client, it allowed agents to rank offers.

“The buyer gets an update when the agent has updated the sale, so everyone gets included,” Chalk said.

“We have a level of transparency, which is really important for the buyer, so they can see where they stand. For example, if the buyer’s offer is the second out of four they have the ability to make another offer.

“Buyers can also look at all of the documents and they can put in their conditions without having to see anyone – they can do it from their couch. Then the agent can show the vendor all of the offers and the different conditions and the vendor can choose which offer they want.”

It is all about the technology – #workingwelltogetherapart

Since 1989 Realmark has sold more than eleven thousand Western Australian properties but business has never looked like it does now.

REIWA award winning agent Nathan Tonich, and the Realmark Urban team, have adapted to working with clients who are all #stayinghome thanks to a range of technology solutions.

It is early days in terms of COVID-19 and Nathan knows even more changes are on the horizon, but having adopted the RESO online offer and management solution he is safely and efficiently still selling properties.

“At the moment we haven’t felt a huge negative impact in terms of results,” Nathan says, “in fact, I just sold two RESO properties in three days”.

“They weren’t brand new listings – they both had been on the market for a few weeks – but they sold nonetheless.  And since the escalation in restrictions I have still had some good sales and the rest of the office is having the same experience – properties are still selling at the moment.

“Nevertheless, we are preparing for greater changes while also responding to restrictions that have already been put in place to open inspections and auctions.”

Nathan says one of the first effects he is seeing is a drop-in people choosing to go to market because they are unsure of what the process will look like.

“I did five appraisals in the week before the greater restrictions were put in place and two of those appraisals, given a normal climate would probably come onto the market this week or next week but they are probably holding off for at least the next two to five weeks to just wait and see where we are heading,” Nathan says.

“I do also have a few properties coming onto the market in the next week or two and a couple of those vendors have contacted me and asked if it is the right thing to sell now or not. 

“My advice is that if you are looking to sell imminently then I would go ahead and do it because at the end of the day it may be harder down the track.  So, if people are looking to sell in the next six months, I think they should do it now and we have the processes in place to do that really well.”

Nathan says vendors don’t even have to ask about how he is going to manage the recent restrictions because he mentions it straight away.

“I know it is at the front of their minds and because we do have a solution for the problems it is easy to reassure them,” he says.

“It is one of the main selling features that I go through in the process – that we have the RESO online offer process that is also linked through DocuSign so everything is completely remote.

“I find that the RESO website document portal is also much better than most CRM’s because uploading documents is really easy and such a good way for people to access strata plans, minutes from recent strata meetings or anything that they need.  

“The processes of having documents accessible online through RESO is also a good way to get buyers to log on and make an offer because if they are interested enough to look at the documents they can really quickly and easily make an offer.”

Nathan and the Realmark Urban team have also adopted a range of other technologies that are perfectly feeding into the RESO online document and offer portal.

“Everyone has been setting up working remotely from home offices, which will only increase going forward,” Nathan says.

“I have also been encouraging people to embrace RESO and we are undertaking training sessions and also getting all our properties and all the relevant documentation up and ready on www.RESO.com.au 

“We have negotiated an exclusive package with one of the virtual tour providers and we are recommending to all our vendors and landlords that they use these online virtual tours so we can continue to provide access to properties. 

“We are also creating our own virtual tours by walking through the property and filming it on out phones and scheduling home opens on Facebook Live.”

For Nathan, and the team, technology is the key to keeping them all connected, servicing their clients and selling properties safely.