Adapting to the most uncertain of times

Archive for March 2020

Adapting to the most uncertain of times

The progression of COVID-19 restrictions, including a ban on open inspections and auctions and social distancing measures for workers, is impacting all Australian property workers who are now searching for new ways of doing what they have always done – serve their customers.

COVID-19 is first and foremost, a public health issue, with the wellbeing of Australians, and the global population, our ultimate focus and so the real estate industry needs to adjust.

It is hard to contemplate the extent of this crisis and all the people it is impacting and so we send our heartfelt thoughts to everyone as we all deal with the situation as best we can.

And it is – we are seeing agents all over the country embracing technology like RESO – Real Estate Sales Online – to facilitate efficient transactions anywhere and at anytime, to manage their businesses.

RESO CEO Kate Chalk says the team has been working for hard for a couple of years to develop and continuously update an online platform that provides exceptional customer experience outcomes for agents, buyers and sellers.

Kate Chalk

“Auctions and open inspections have been banned so an online platform like RESO, where all the information, documentation and sales process is online, transparent and able to be accessed every minute of every day from any device, ensures properties can still being bought and sold.

“During these challenging times, we would encourage agents to test and use the technology at their disposal to ensure uninterrupted high levels of customer service,” Kate Chalk says.

“Real Estate Institutes and Group heads around the country have developed COVID-19 toolkits that include, some technology options because the technology is there and with RESO it is free to register and be trained through online webinars or one-on-one online training sessions.”

Responsive agents, like Harcourts VennMillar Principal, Stephen Venn, are adopting sensible measures like technology to sell their properties.

To facilitate customer service during this challenging COVID-19 health crisis Stephen announced RESO’s technology would power his sales process and is advising his team to do the same.

“We are providing the Real Estate Sales Online (RESO) offer platform to buyers to limit as much one-on-one contact as possible as we are finding this is making those wanting to put offers forward far more comfortable and the conversations are done more over the phone,” Stephen Venn says.

Stephen Venn

“Further to this, the provision is made for multiple offers to be ranked using RESO and I have been selling, utilising this platform for nearly two years now, with great success.

“I have found RESO to be user-friendly for buyers, particularly the vast majority who are used to technology, and buyers now, more than ever, appreciate the flexibility around the opportunity to submit an offer in their own time and their own space.”

The RESO team is working to help agents deliver a seamless, professional online customer experience that allows agents to stay working for as long as possible during these difficult times.

“RESO allows agents to facilitate the offer, acceptance and contract process online for buyers and sellers,” Kate Chalk says.

“Agents who use the RESO platform can upload a property in a matter of minutes and provide buyers 24/7 access to the registration, offer and contract process.

“Registration and training is free and that is also all done online.”

The global disruption and rapid change we are experiencing is highly challenging, but it is important to remember that it is our health, safety and welfare, and the welfare of our families, that is most important. 

Shining the spotlight on the Sunshine State

With a room full to the brim with talented real estate professionals, the REIQ Awards for Excellence event was a huge success last night.

The REIQ Awards encourage, recognise and promote excellence and best practice and competition was fierce, with 106 finalists across varying individual, agency and external categories.

REIQ CEO Antonia Mercorella says the calibre of submissions this year was second-to-none.

“We are continually heartened by the quality of the professionals within our sector, and this year is no different,” says Mercorella.

“Real estate is a competitive industry, but the REIQ’s annual Awards for Excellence is a great way for our community to come together and celebrate each other’s successes.”

RESO was thrilled to be a finalist in the Industry Innovation Award category alongside Agent Dynamics, Market Buy, Properlytics and RiTA by AiRE.

RESO CEO, Kate Chalk, congratulated the winning RiTA by AiRE team expressing how exciting it is to be part of a group of Australian Proptechs working to deliver tech-enabled solutions that are rapidly removing the pain points agents, buyers and sellers all experience across the real estate process.

“We are really proud to be part of an amazing group of innovators developing solutions to the critical problems facing this industry,” Chalk says.

“RITA uses artificial intelligence and automation to deliver a daily list of optimised leads to real estate agents and is another example of a productivity tool that can supercharge the existing human and technology resources within a real estate agency.

“The RESO team is passionately working to enhance transparency in the real estate sales process and deliver a seamless, professional online customer experience that allows agents to focus on the human touch points that are so important.

“What RESO does so well is help agents facilitate the offer, acceptance and contract process online for buyers and sellers,” Chalk says.

“Agents who use the RESO platform can upload a property in a matter of minutes and provide buyers 24/7 access to the registration, offer and contract process.

“Real estate agents all over Australia work really hard to deliver exceptional outcomes for clients, but as the real estate sector transforms, they will also need to continually adopt the best technology options for digitally savvy buyers and sellers. 

“The feedback we are receiving is that time, energy and money are being saved in spades with buyers being able to access all stages of the buying process online and respond to the different stages instantly wherever they are in the world.

“Both RESO and RiTA by AiRE deeply value, and are investing in, technology that enhances the ability of agents to provide exceptional levels of customer service.”

A great night

The Real Estate Institute of Queensland (REIQ) is the state’s peak professional association for real estate practitioners representing 4000 individual members, 1600 agency offices, and more than 15,000 property professionals including principal licensees, salespeople, property managers, auctioneers, business brokers, buyers’ agents, resident unit managers, and commercial and industrial agents across Queensland. 

Congratulations to all of the 2020 Awards for Excellence Winners…..

Best Media Report – Mikaela Day – Gold Coast Bulletin, News Corporation

Business Broker of the Year – Dustin Slypen – Link Business

Business Development Manager of the Year (Property Management Office) – Jamie-Lee Billerwell – Code Property Group

Buyers Agency of the Year – Propertyology

Buyers Agent of the Year – Matt Reeves – Your Property Hound

Commercial Agency of the Year – Raine & Horne Commercial Brisbane Southside

Commercial Property Manager of the Year – Alana Johnston – Colliers International Brisbane

Commercial Salesperson of the Year – Hunter Higgins – Colliers International Brisbane

Community Service – Agency – Wythes Real Estate

Community Service – Individual – Carla Haddan – Place Estate Agents Bulimba

Corporate Support Person of the Year – Debra Aleckson – Wythes Real Estate

Franchise or Cooperative Office of the Year – Colliers International Sunshine Coast

Industry Innovation Award – RiTA by AiRE

Large Residential Agency of the Year – Laguna Real Estate

Medium Residential Agency of the Year – Solutions Property Management North Lakes

Regional Residential Agency of the Year – Kingsberry Harcourts

Regional Salesperson of the Year – Johnathon Merton – Laguna Real Estate Gympie

Residential Property Manager of the Year – Tamara Weight – Kingsberry Harcourts

Residential Salesperson of the Year – Brett Andreassen – Plum Property

Small Residential Agency of the Year – Xperience Realty

Young Professional of the Year – Patrick Ivey Harcourts – Property Centre

Auctioneer of the Year Nominees – Justin Nickerson – Apollo Auctions